Returns & Refunds

At Roots & Sass, we want you to love every purchase!

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery at hello@rootsandsass.com.

Include your order number, a brief description of the issue, and clear photos when possible.

We'll review the issue and offer an appropriate solution, including a replacement or refund when applicable.

Made-to-Order Products

Many of our products are made especially for you after an order is placed. We generally do not accept returns or exchanges for changes of mind, incorrect sizes ordered, or personal preferences.

This does not affect your rights if an item is defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law.

Order Cancellations

Please contact us as soon as possible if you need to cancel or change your order. Once production begins, changes or cancellations may no longer be possible.

Refund Processing

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.

Need Help?

Email hello@rootsandsass.com with your order number. We're happy to help!